Urban Post Return Policy
At Urban Post, we strive to ensure that you are completely satisfied with your purchases. However, we understand that sometimes a return may be necessary. Here's our return policy to help make your experience as smooth as possible:
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30-Day Return Window: Items must be returned within 30 days of receipt for a refund or exchange.
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Condition of Returns: Returned merchandise must be in its original condition, unworn and unused, with all original packaging and tags attached. Please ensure that items are exactly as you received them before sending them back.
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Non-Returnable Items: For hygiene reasons, intimates and swimwear are final sale and cannot be returned.
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Shoe Returns: If you're returning shoes, please do not use the shoe box as the shipping container. Shoes must be returned in their original box, but please place them in a separate shipping box for the return.
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Sale and Bargain Items: Items purchased on sale or marked as bargain items cannot be returned for a refund. However, they may be eligible for store credit or exchange, subject to our discretion.
Shipping Charges: Please note that all shipping charges, including regular and expedited shipping costs, are non-refundable. If you are returning an item because it was defective, damaged, or incorrect, we will reimburse your original shipping costs.
Contact Us: If you have any questions about returning an item or need assistance with your return, please don't hesitate to reach out to our support team at urbanpostus@gmail.com. We're here to help ensure that your return process is as easy and hassle-free as possible.
Thank you for choosing Urban Post for your urban lifestyle needs. We value your business and are committed to providing you with quality products and excellent customer service.